Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return period. You must contact us within 30 days of receiving your order to request a return.

STARTING A RETURN

Email blushbloomfashion@gmail.com with your order number and the item you wish to return. Returns must be authorised before they are sent. Items returned without prior authorisation may not be accepted.

Authorised returns should be sent to:

Blush & Bloom Returns
2/14 Braxlaw Crescent
Dakabin QLD 4503
Australia

CHANGE-OF-MIND RETURNS

For a change-of-mind return, the item must be unworn, unused and in its original condition, with tags and original packaging. Proof of purchase is required.

Customers are responsible for change-of-mind return postage. Original shipping charges are not refundable for change-of-mind returns. Sale items, gift cards and intimate apparel with a removed hygiene seal are not eligible for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, faulty, materially different from its description or not what you ordered, email us promptly at blushbloomfashion@gmail.com with your order number, a description of the issue and clear photographs where appropriate.

Nothing in this policy excludes or limits rights and remedies available under the Australian Consumer Law. Where the law requires a repair, replacement, refund or reimbursement of reasonable return costs, we will provide the applicable remedy.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. Orders may be cancelled before fulfilment begins. Once an order has been processed or dispatched, it cannot normally be cancelled and the return process will apply.

EXCHANGES

We do not offer direct exchanges. If a return is approved, return the item and place a new order for the replacement item.

REFUNDS

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, email blushbloomfashion@gmail.com.

LOCAL CONSUMER RIGHTS

Mandatory consumer rights in the customer's country or region continue to apply. This policy does not override rights that cannot legally be excluded.

CONTACT

For return or refund questions, email blushbloomfashion@gmail.com. We normally respond within two business days.